Sample resume

Background Summary

Writer, editor, and communicator with a broad base of experience and skill in instructions, procedures, manuals, web design, HTML, on-line help, documentation, business communications, medical/scientific/technical manuscripts, grant writing, and standards development. Able to deliver workshops and instructional courses on a variety of topics. Over 10 years in a medical imaging environment as well as contract/freelance/consulting work with a wide range of clients.

Professional Experience/Client List

Contract/Freelance/Technical Writer/Instructor (present, ongoing since 1980) - Provide technical communication-related services for clients such as:

School of Medicine, Case Western Reserve University, Department of Pathology - Technical writer for scientific grants (neuroscience and aging related)
Cleveland Clinic Foundation (Office of Clinical Interfaces) - Documentation consultant (2003-4)
Professional Development Institute, Workforce and Economic Development Division - Instructor in Technical Communications certification program (2002)
Allen Bradley division of Rockwell International - Contract technical writer
Management Reports, Inc. - Contract technical writer
Bailey Controls division of Babcock and Wilcox - Senior technical writer


Senior Technical Writer, Philips Medical Systems (1990-1997)
Wrote documentation for medical imaging products including medical imaging workstations, Magnetic Resonance Imaging (MRI) scanners, medical imaging laptop, investigational applications such as advanced cardiac imaging
Supported FDA submissions for products such as new MRI systems, medical imaging workstation, cardiac imaging applications, clinical spectroscopy, MEG sources imaging
Developed, edited, and produced first-ever applications guides concerning use of medical imaging techniques, working with clinical applications groups and research scientist
Developed literature on investigational medical imaging techniques including brain imaging, clinical spectroscopy, brain attack lesion/tissue intensity imaging, and cardiac imaging
Designed and produced, as part of a team, two online help systems, one HTML based, for clinical users of medical imaging equipment
Wrote departmental style guide, presented writer's workshops, organized and conducted surveys of users of medical imaging equipment
Recruited and supervised student interns

Senior Standards Engineer, Philips Medical Systems (1997-2002)
Developed technical manuscripts/work instructions/standards on subjects including: user and service publications (developing a corporate template), technical reports, invention disclosures, patents applications, engineering logbooks, environmental practices, product specification practices, architectural practices, precautionary statement formats, grounding practices, equipment labeling, paint standards
As corporate committee chairperson promoted use of international/industry/internal standards
Developed manuscripts by working with inter-company functions such as Engineering, Regulatory Affairs, Law Department, Service, and Information Technology
Supported project management initiatives, assisted in project management database administration
Provided IT support for web pages on life cycle management, corporate engineering standards, corporate policies and procedures, and enterprise project management (Artemis)
Assisted management with development of corporate policies and procedures

Senior Technical Collateral Developer, Rockwell Automation (2004-present)
Developed installation instructions, user manuals, and related publications for several major product lines including safety and standard I/O modules for programmable-controller-based systems
Worked on ISO team that developed common multi-campus departmental procedures
Worked on style guide team to support content management processes
Worked on team to develop common processes to support content management
Won award for providing leadership and initiative for developing a document during stop ship
Completed training in NetLinx, Logix, and automation systems
Coordinated effort for department publication problem reports, taking initiative to move to an improved Web-based process
Supported content management program by working in new templates and formats

Educational, Professional, and Volunteer Activities
M.S., Technical Communication Management, Mercer University, School of Engineering
B.A., Education, University of Illinois at Champaign-Urbana
Attended Annual Conferences of the Society for Technical Communication (STC) in 1991-2001 (New York, Atlanta, Dallas, Washington D.C., Toronto, Anaheim, Cincinnati, Chicago). Presented papers in Dallas, Washington D.C., Cincinnati, and Chicago. Attended Region 4 STC conference in Cleveland in 1996. Presented at NE Ohio Technicom conference, 1999.
Received NEO STC Distinguished Community Service Award 2007.
Senior member of Society for Technical Communications, judged in publications competition at international level (2000/1 and 2001/2-lead judge) and local level 1993-2002, co-chair of competitions committee 2001/2, judged in high school competition 2001/2, NEO STC academic relations chair 2006-2007
Member of working group, IEEE committee on revising standard for developing of software user documentation (IEEE 1063)
Attended technical writing seminar at M.I.T.
Freelance/contract technical translator (Russian) - Cleveland Crane & Engineering, Combustion Engineering Industrial products

Papers, Publications, Articles (representative)
"Quality and Information Product Development," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1999.
"The Virtual Classroom: Real-life Experiences of Distance Learners," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1999. (with S. Gonzalez, B. Roberts, R. Roberts).
"Using Visual Techniques to Enhance Usability," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1993.
"Issues in Designing, Implementing, and Developing Online Help," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1993.
"Web Delivery of Corporate Policies and Procedures," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, (also presented as "Moving Documents to a Corporate Intranet" at Technicom conference, Northeast Ohio STC, Cleveland, Ohio), 2001.
"Usability Inspection of Technical Communication," in Carol M. Barnum, Usability Testing and Research, Pearson Education, Inc., The Allyn and Bacon Series in Technical Communication, New York, ISBN 0- 205 - 315 19-4, 2002.
"Seven Steps to Successful Online Help," Intercom, Society for Technical Communications, Arlington VA, (with R. Caldanaro and M. Nichols), reprinted and updated in issue with the top requested articles of the last ten years, 2006.
Co-editor of Lines and Letters, newsletter of the Northeast Ohio community of the Society for Technical Communication, with articles on member profiles, meeting coverage, and book reviews, with several requests for reprints, 2005-2007.


Coursework (Continuing Education)
Information Development Process
Usability Evaluation Process
Online Information Development
Cognition and Learning Theory
Internationalization of Technical Communication
Interactive Hypermedia
Interactive Multimedia
Human Resource Issues in Technical Communication
Visual Basic
MRI Technologist Training
Project Management (Baldwin Wallace College)
Benchmarking/Customer Surveying/Continuous Quality Improvement Processes
Rhetoric and Teaching of Writing, HTML (certified by Brain Bench)
Introduction to Automation

Computer Skills
Adobe Acrobat, Adobe Framemaker, Adobe Illustrator
Artemis Enterprise Project Management
Corel Office Suite (WordPerfect, Presentations), Corel Draw
Frontpage, Windows, Unix, Fullshot
MS Office Suite (Word, Excel, Access), Powerpoint
Visio, Endnote

Contact Information
Jeanette Evans
5680 Hawthorne
Highland Hts., Ohio 44143
440 449 7867
jeanette.evans@sbcglobal.net