4 Seasons, resume

1. Grateful to God and all who help me get through a day
2. Grateful that there is hope that Four Seasons will return our lawnmower
3. Grateful to look forward to movies like I'm Not There, Mama Mia, The Kite Runner, and Sweeney Todd

Four Seasons - Wickliffe - 440 943- 1809

Resume update

Background Summary
Writer, editor, and communicator with a broad base of experience in developing instructions, procedures, manuals, web pages, HTML, help, business communications, medical/scientific/technical manuscripts, grants, standards. Edited documents and conducted workshops/courses on a variety of topics. Over 10 years in a medical imaging environment and contract/freelance/consulting work with a wide range of clients.

Professional Experience/Client List

Contract/Freelance/Technical Writer/Instructor (present, ongoing since 1980) - Provide technical communication-related services for clients such as:

* School of Medicine, Case Western Reserve University, Department of Pathology - Technical writer for scientific grants (neuroscience and aging related) and National Prion Surveillance Center
* Cleveland Clinic Foundation (Office of Clinical Interfaces) - Documentation consultant (2003-4)
* Professional Development Institute, Workforce and Economic Development Division - Instructor in Technical Communications certification program (2002)
* Allen Bradley division of Rockwell International - Contract technical writer

Senior Information Developer, Rockwell Automation (2004-present) Wrote documentation for users of factory automation equipment, managing multiple priorities and evolving departmental processes over time

* Developed conceptual, reference, and task-type technical content elements and entire information products as defined in departmental models and guidelines
* Worked with a variety of functions and levels of personnel in marketing, engineering, quality, and other disciplines to gather and interpret source information
* Used the hardware and software product itself to gather information, obtain a customer perspective, and verify that content elements are complete and accurate
* Worked closely with teams to apply standard analyses to define content elements and design information products according to department model; created/provided oversight on developing graphical elements/illustrations
* Wrote article with another department member for trade publication describing the content reuse program initiated by the group to include working in task forces and implementing change at a pace where current deliverable commitments were met with success

Senior Technical Writer, Philips Medical Systems (1990-1997) Wrote documentation for medical imaging products including medical imaging workstations, Magnetic Resonance Imaging (MRI) scanners, medical imaging laptop, investigational applications such as advanced cardiac imaging

* Supported FDA submissions for products such as new MRI systems, medical imaging workstation, cardiac imaging applications, clinical spectroscopy, MEG sources imaging
* Developed, edited, and produced first-ever applications guides concerning use of medical imaging techniques, working with clinical applications groups and research scientist
* Developed literature on investigational medical imaging techniques including brain imaging, clinical spectroscopy, brain attack lesion/tissue intensity imaging, and cardiac imaging
* Designed and produced, as part of a team, two online help systems, one HTML based, for clinical users of medical imaging equipment
* Wrote departmental style guide, presented writer's workshops, organized and conducted surveys of users of medical imaging equipment
* Recruited and supervised student interns

Senior Standards Engineer, Philips Medical Systems (1997-2002) Developed technical manuscripts/work instructions/standards on subjects including: user and service publications (developing a corporate template), technical reports, invention disclosures, patents applications, engineering logbooks, environmental practices, product specification practices, architectural practices, precautionary statement formats, grounding practices, equipment labeling, paint standards

* As corporate committee chairperson promoted use of international/industry/internal standards
* Developed manuscripts by working with inter-company functions such as Engineering, Regulatory Affairs, Law Department, Service, and Information Technology
* Supported project management initiatives, assisted in project management database administration
* Provided IT support for web pages on life cycle management, corporate engineering standards, corporate policies and procedures, and enterprise project management (Artemis)
* Assisted management with development of corporate policies and procedures

Educational, Professional, and Volunteer Activities

* M.S., Technical Communication Management, Mercer University, School of Engineering
* B.A., Education, University of Illinois at Champaign-Urbana
* Attended Annual Conferences of the Society for Technical Communication (STC) throughout 2008 (Philadelphia, New York, Atlanta, Dallas, Washington D.C., Toronto, Anaheim, Cincinnati, Chicago). Presented papers in Dallas, Washington D.C., Cincinnati, and Chicago. Attended Crucial Communicator conference in Cleveland in 2003.
* Associate Fellow of Society for Technical Communications, newsletter and academic relations co-chair, judge in publications competition at international level (2000/1 and 2001/2-lead judge) and local level 1993-2002, co-chair of competitions committee 2001/2, judged in high school competition 2001/2
* Member of working group, IEEE committee on revising standard for developing of software user documentation (IEEE 1063)
* Attended technical writing seminar at M.I.T.
* Freelance/contract technical translator (Russian) - Cleveland Crane & Engineering, Combustion Engineering Industrial products
* Corporate contact for Komen Race for the Cure, 2005-2008, organized Rockwell's team; member of fundraiser team for Friends of Euclid Creek, 2008; worked with Mayfield city schools as judge in science fairs and coach for Science Olympiads (ongoing)

Papers and Publications (representative)

* "Quality and Information Product Development," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1999.
* "The Virtual Classroom: Real-life Experiences of Distance Learners," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1999. (with S. Gonzalez, B. Roberts, R. Roberts).
* "Web Delivery of Corporate Policies and Procedures," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 2001. ( Also presented as "Moving Documents to a Corporate Intranet" at Technicom conference, Northeast Ohio STC, Cleveland, Ohio, 1999.)
* "Seven Steps to Successful Online Help," Intercom, 2006 (featured as one of the three most requested articles in the last 10 years) and Intercom (feature article), Society for Technical Communications, Arlington VA, November 1996. (with R. Caldanaro and M. Nichols).
* "Using Visual Techniques to Enhance Usability," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1993.
* "Issues in Designing, Implementing, and Developing Online Help," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1993.
* "Usability Inspection of Technical Communication," in Carol M. Barnum, Usability Testing and Research, Pearson Education, Inc., The Allyn and Bacon Series in Technical Communication, New York, ISBN 0- 205 - 315 19-4, 2002.

Coursework (Continuing Education)

* Information Development Process
* Usability Evaluation Process
* Online Information Development
* Cognition and Learning Theory
* Internationalization of Technical Communication
* Interactive Hypermedia
* Interactive Multimedia
* Human Resource Issues in Technical Communication
* Introduction to Factory Automation and various related courses
* MRI Technologist Training
* Project Management (Baldwin Wallace College)
* Benchmarking/Customer Surveying/Continuous Quality Improvement Processes
* Rhetoric and Teaching of Writing, HTML (certified by Brain Bench)

Computer Skills

* Adobe Acrobat, Framemaker, and Illustrator
* Artemis Enterprise Project Management
* Corel Office Suite (WordPerfect, Presentations), Corel Draw
* Frontpage, Unix
* MS Office Suite (Word, Excel, Access), Powerpoint
* Visio, Endnote